Return & Refunds
At BRAND YOUR HAIR, we strive to provide our clients with the best possible printing experience. Clients receive digital proofs of all custom products via email prior to their order being printed. Orders will not be sent to print until the client approves a digital proof.
If you are not 100% satisfied with your order for any reason, please contact our customer service department at firstname.lastname@example.org with your order number. In most cases, clients will be requested to submit digital photos documenting the product defect and/or ship the defective products back to customer service.
- 100% reprint on any defective print orders
All policies are subject to change without prior notification. Defective product reprints shall not exceed the amount paid by the User or $1,000.00 (whichever is less). Determination of defect is at the sole discretion of BRAND YOUR HAIR COMPANY. Due to color differences on-screen and on physical products, Brand Your Hair will not issue reprints because of color discrepancies.
Turnaround and shipping for reprint orders will vary depending upon available production capacity and manager's discretion.
Due to the nature of our custom-made products, we do not offer refunds under any circumstances.